Privacy Policy

1. Introduction

ph786 ("ph786," "we," "us," or "our") operates the online gaming platform accessible at ph786.org (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who register for, access, or interact with the ph786 Platform, including players located across the Philippines — from Metro Manila and Quezon City to Cebu, Davao, and beyond.

This Privacy Policy describes the types of personal information ph786 collects, the purposes for which that information is used, the circumstances under which it may be shared with third parties, how long we retain it, the security measures we apply to protect it, and the rights available to you as a data subject.

By registering an account on the ph786 Platform or by continuing to use the Platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this Policy, you must cease using the ph786 Platform and request account closure.

2. Data Controller

For the purposes of applicable data protection legislation, ph786 acts as the data controller in respect of all personal data collected from players and visitors to the ph786 Platform. As data controller, ph786 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable privacy laws.

ph786 processes personal data in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as applicable to the ph786 Platform and its operations.

3. Information We Collect

3.1 Information You Provide Directly

When you register a ph786 account, complete the KYC verification process, make deposits or withdrawals, or contact ph786 support, you provide us with personal information including:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for age verification — ph786 requires players to be 21 years of age or older).
• Philippine mobile number and email address.
• Residential address in the Philippines.
• Government-issued photo identification (passport, driver's licence, SSS ID, PhilHealth ID, UMID, or Voter's ID) and a selfie submitted for KYC facial matching.
• GCash number, Maya (PayMaya) account details, or bank account information (BPI, BDO, UnionBank, Metrobank) for the purposes of processing deposits and withdrawals.
• Communications you send to ph786 support via live chat, email, or any other contact channel.

3.2 Information Collected Automatically

When you access and use the ph786 Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation derived from your IP.
• Device type, operating system, browser type and version.
• Session start and end times, pages visited, games played, and in-game actions.
• Transaction history including deposit amounts, withdrawal requests, game stakes, and winnings.
• Cookie data and similar tracking technology data (see Section 7).

3.3 Information from Third Parties

ph786 may receive information about you from third-party sources including: identity verification service providers used for KYC compliance; payment processors (GCash, Maya, BPI, BDO, UnionBank, Metrobank) for the purpose of confirming transaction completion; and fraud prevention and AML screening services. Information received from third parties is used only for the purposes described in this Privacy Policy and is handled in accordance with applicable data protection standards.

4. How We Use Your Personal Information

ph786 uses the personal information we collect for the following purposes:

• Account management: Creating, verifying, and maintaining your ph786 account, including KYC identity verification.
• Payment processing: Processing deposits, withdrawal requests, and refunds via your selected payment method (GCash, Maya, bank transfer).
• Platform delivery: Providing access to games, processing wagers, crediting winnings, and delivering all core Platform features.
• Regulatory compliance: Fulfilling our obligations under AML, KYC, and responsible gaming regulations, including age verification and transaction monitoring.
• Fraud prevention and security: Detecting, investigating, and preventing fraud, money laundering, prohibited conduct, and unauthorised account access.
• Customer support: Responding to your enquiries, resolving disputes, and processing complaint submissions.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and administering self-exclusion, cooling-off, and deposit limit requests.
• Platform improvement: Analysing aggregated usage data to improve the ph786 Platform, game selection, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

ph786 processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to perform the contract between you and ph786 (i.e., your ph786 account agreement and these Terms) — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including AML/KYC regulations, age verification, and regulatory reporting requirements.
• Legitimate interests: Processing carried out in ph786's legitimate business interests — such as fraud detection, Platform security, responsible gaming monitoring, and analytics — where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given consent — including marketing communications. You may withdraw your consent at any time by contacting ph786 support or using the unsubscribe mechanism in marketing emails.

6. Data Sharing & Disclosure

ph786 does not sell, rent, or trade your personal information to third parties for their independent marketing or commercial purposes. ph786 may share your personal data with the following categories of third parties only for the purposes described in this Privacy Policy:

• KYC and identity verification providers: Third-party services that assist ph786 in verifying your identity and age as required by law.
• Payment processors: GCash, Maya, BPI, BDO, UnionBank, Metrobank, and other payment service providers through which transactions are executed. These processors handle your payment data under their own privacy policies and applicable financial regulations.
• Game providers: Licensed third-party game developers (such as JILI, PG Soft, Pragmatic Play, Spadegaming, and Vivo Live) receive the minimum player data required to operate game sessions on the ph786 Platform.
• Fraud and AML screening services: Third-party services that assist ph786 in detecting and preventing fraud, money laundering, and other prohibited activities.
• Regulatory authorities: Relevant government agencies and regulators in the Philippines, including PAGCOR and law enforcement authorities, where disclosure is required by law, court order, or regulatory direction.
• IT and platform service providers: Cloud hosting, cybersecurity, and technical infrastructure providers who process data on ph786's behalf under contractual data processing obligations.

All third-party service providers with whom ph786 shares personal data are required to maintain appropriate technical and organisational security measures and to use your data only for the purposes for which it was shared.

7. Cookies & Tracking Technologies

The ph786 Platform uses cookies and similar tracking technologies to operate essential Platform functions, improve performance, and deliver a personalised experience. The types of cookies used by ph786 include:

• Essential cookies: Required for the Platform to function — including maintaining your login session, storing your game preferences, and enabling the cashier functionality. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymised data on how players use the ph786 Platform — including which pages are visited most often and how players navigate between game categories. This data informs Platform improvements.
• Functional cookies: Store your preferences such as language settings and responsible gaming tool configurations so they persist between sessions.
• Marketing cookies: Used to track engagement with ph786 promotional campaigns, where you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain Platform features. ph786 does not use third-party advertising networks or tracking pixels that share your data with advertisers outside the ph786 Platform ecosystem.

8. Data Retention

ph786 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. Specific retention periods include:

• Account registration data and KYC documentation: Retained for a minimum of five (5) years from the date of account closure, as required by applicable AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer where required for dispute resolution.
• Game history and session logs: Retained for three (3) years from the date of the session.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we honour your opt-out instructions.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

ph786 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption applied to all data transmitted between your device and the ph786 Platform.
• Encryption of sensitive data at rest, including payment method information and KYC documentation.
• Role-based access controls limiting ph786 employee access to personal data on a need-to-know basis.
• Two-factor authentication available for all ph786 player accounts and required for internal administrative access.
• Regular security audits, vulnerability assessments, and penetration testing of the ph786 Platform infrastructure.
• Incident response procedures in place to detect, contain, and notify affected players of any personal data breach in accordance with applicable law.

While ph786 takes data security seriously and implements industry-standard protections, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph786 account credentials and enabling two-factor authentication to protect your account.

10. Your Data Rights

As a data subject under the Republic of the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph786:

• Right to be informed: The right to be notified of how your personal data is collected, used, and shared — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data ph786 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your ph786 account.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph786's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format for transfer to another controller, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph786 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact ph786's Data Protection Officer via email at [email protected] with the subject line "Data Privacy Request." ph786 will respond to your request within thirty (30) calendar days.

11. Children's Privacy

The ph786 Platform is strictly intended for adults aged 21 years and above. ph786 does not knowingly collect personal information from individuals under the age of 21. If ph786 becomes aware that a registered account belongs to an individual under the minimum age requirement, that account will be immediately closed and any personal data associated with it will be deleted in accordance with our retention policies, subject to any mandatory legal retention obligations.

If you are a parent or guardian and believe that a minor under 21 has provided personal data to ph786, please contact us immediately at [email protected] so we can take appropriate action.

12. Cross-Border Data Transfers

Some of ph786's third-party service providers — including cloud infrastructure providers, game developers, and fraud prevention services — may be located outside of the Philippines. Where ph786 transfers personal data to processors in other countries, we ensure that appropriate safeguards are in place to maintain a standard of data protection equivalent to that required under Philippine law, including through contractual data processing agreements with those processors.

By using the ph786 Platform and providing your personal data to ph786, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where ph786's trusted service providers operate, subject to the safeguards described in this section.

13. Changes to This Privacy Policy

ph786 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the ph786 Platform. Material changes will be communicated to registered players via their registered email address or through a prominent notice on the ph786 Platform at least fourteen (14) days prior to the changes taking effect — except where immediate amendment is required by law.

The date of the most recent revision is displayed at the top of this Privacy Policy. Your continued use of the ph786 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed of how ph786 handles your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or ph786's handling of your personal data, please contact the ph786 Data Protection Officer:

For responsible gaming-related requests including self-exclusion, please include "Responsible Gaming" in your subject line so your request is routed to the appropriate team. For general account and payment enquiries, ph786's 24/7 live chat support is available directly on the Platform.